DM automation will send messages to Redditors upon two triggers:
- When the Redditor sends your account a direct message on Reddit.
- When the Redditor replies to one of your account’s posts.
If DM automation is not sending messages then there are several possible reasons why that might be happening.
- You are looking at Reddit chats, not Reddit Inbox DMs.
- DM automation only works with the Reddit DM Inbox, not chats. Reddit does not provide third party apps like Postpone with access to their Chat feature.
- Please read this blog post to learn more.
- The DM automation template is paused.
- Resolution: Un-pause the DM automation under Inbox > DM Automation.
- You received messages for one Reddit account but your DM automation is enabled for a different Reddit account.
- Resolution: Add all of your Reddit accounts to the DM automation.
- Your account submitted posts with "Send replies to my inbox" turned off.
- Postpone requires post comments to land in the Reddit account Inbox for DM automation to work.
- Resolution: Send all future posts with "Send replies to my inbox" enabled. Consider checking off this field globally in Settings > Reddit Post Settings.
- Your Reddit account has already messaged the Redditor before.
- DM automation will only ever message a Redditor one time from each Reddit account.
