---
title: "Troubleshooting Common Bulk Import Issues"
description: "Solutions for the most common issues when using Postpone's Bulk Import feature."
canonical_url: "https://help.postpone.app/scheduling/bulk-import/troubleshooting-bulk-import"
---
# Troubleshooting Common Bulk Import Issues

> Solutions for the most common issues when using Postpone's Bulk Import feature.

Bulk Import is a powerful feature to schedule dozens or hundreds of posts at once, but it requires precise adherence to the documentation for success.

## 1. Do Not Modify CSV Columns

Do not add, change, or remove any columns from the CSV template file. Modifying the template structure causes import failures. Always start with a fresh template downloaded from the Bulk Import page.

## 2. Use the Correct Date Format

Dates in the `post_at` column must follow this exact pattern:

```text
YYYY-MM-DD HH:MM
```

**Example:** To schedule for 2:00 PM on September 22, 2023, enter `2023-09-22 14:00`.

**Formatting details:**

- Use **24-hour time notation** with two-digit hours (e.g., `08:15` for 8:15 AM).
- Use **two-digit months and days** (e.g., `2023-10-05` for October 5, 2023).

You can also type `queue_next` instead of a date to let Postpone pick the next open slot on the account's schedule. If a row using `queue_next` is flagged in the preview, it's usually because the account has no [account schedule](https://help.postpone.app/scheduling/publishing/account-schedules) set up yet.

## 3. Verify Your Account Connections

The account column in your CSV (such as **user** or **account**, depending on the platform) should include a social account that is valid and connected to the Postpone account you are logged in under.

<warning>

If an account in your CSV is not connected to your Postpone account, the import will fail. Double-check your connected accounts at [Settings > Social Accounts](https://www.postpone.app/settings/accounts).

</warning>


## Sitemap

See the full [sitemap](https://help.postpone.app/sitemap.md) for all pages.