---
title: "Client Portal"
description: "A dedicated interface where invited clients can review scheduled content, upload media, and manage their own accounts."
canonical_url: "https://help.postpone.app/teams-and-clients/agencies/client-portal"
---
# Client Portal

> A dedicated interface where invited clients can review scheduled content, upload media, and manage their own accounts.

The Client Portal is a dedicated, restricted interface for invited client users. Instead of logging into your agency's Postpone account, clients sign in to a simplified workspace scoped to the social accounts you've assigned to them.

![Client Portal Calendar](https://help.postpone.app/img/client-portal-calendar.png)

Once a client user accepts their invitation and logs in, they are automatically routed to the portal at [postpone.app/portal](https://www.postpone.app/portal). They cannot see any of your other clients, agency-wide settings, or data for accounts that aren't assigned to them.

<note>

Inviting client users requires a plan with client management and multi-user support. See [Inviting Clients to the Portal](https://help.postpone.app/teams-and-clients/agencies/inviting-clients-to-portal) for the full invite workflow.

</note>

## What Clients See

The portal has a simple top navigation with four pages:

- **Calendar** — Review upcoming and recent posts.
- **Media** — Upload and download media files.
- **Accounts** — Connect and remove their social accounts.
- **Settings** — Manage their profile, timezone, and password.

There is no sidebar, no agency-wide navigation, and no access to your other clients.

## Calendar

The Calendar page is a *read-only* weekly view of every scheduled and recently submitted post across the social accounts assigned to the client.

- Scheduled posts and recently published posts appear on the calendar.
- Posts are read-only — clients cannot edit, approve, or reschedule from the portal.

![Client Portal Calendar](https://help.postpone.app/img/client-portal-calendar.png)

## Media

The Media page is primarily a place for clients to upload their own content so your agency can use it when scheduling posts. **Clients only see media that they themselves have uploaded from the portal** — they cannot browse the rest of your agency's media library.

- **Upload** — Clients can upload multiple files at once. Anything they upload appears in your agency's media library and is available when scheduling posts for the client's accounts.
- **Search** — Clients can search their uploads by filename.
- **Download** — Each item has a download button; clicking the image also downloads it.

![Client Portal Media](https://help.postpone.app/img/client-portal-media.png)

## Accounts

The Accounts page lets clients connect their own social accounts and remove existing ones.

- **Connect** — Clients can connect any supported platform directly from this page using the standard OAuth flow. This is an alternative to [Client Connect Links](https://help.postpone.app/teams-and-clients/agencies/client-connect-links), which are for clients without Client Portal access.
- **Remove** — Clients can disconnect any of their connected accounts at any time.

Any account a client connects from the portal is automatically assigned to their client record in your agency workspace, so it immediately shows up under that client in [Settings > Clients](https://www.postpone.app/settings/clients).

![Client Portal Accounts](https://help.postpone.app/img/client-portal-accounts.png)

## Settings

The Settings page is where clients manage their own profile. They can set their name, change their email address or password, or change their timezone.

![Client Portal Settings](https://help.postpone.app/img/client-portal-settings.png)

## Logging In

Clients sign in at [www.postpone.app/login](https://www.postpone.app/login) with the credentials they set when accepting their invitation. If they forget their password, the standard password-reset flow at [www.postpone.app/forgot](https://www.postpone.app/forgot) works the same as any other Postpone user.

Once logged in, client users are always routed back to `/portal` — they cannot access the main Postpone app or your agency workspace.


## Sitemap

See the full [sitemap](https://help.postpone.app/sitemap.md) for all pages.