Invite a client user to the Client Portal so they can log in to Postpone and review content scoped to a specific client. This is separate from Client Connect Links, which are for connecting social accounts without creating a login.
Inviting client users requires a plan with client management and multi-user support, and a confirmed email on your Postpone account. You must also create the client first and assign the social accounts they should see.
Sending an Invitation
- Navigate to Settings > Clients.
- Find the client row and click Invite.
- Enter the client user's Full Name and Email Address.
- Click Send Invitation.
The client receives an email with a link to join your account. Invitations expire after 7 days.
What Happens Next
- The client clicks the invitation link in their email.
- They set a password for their new Postpone account.
- They sign in at postpone.app/login.
- They are automatically routed to the Client Portal — they cannot access your agency workspace.
What Each Client Can Access
A client user can only see data for the social accounts assigned to the client(s) they manage. They cannot:
- See your other clients or their accounts.
- Access agency-wide settings, analytics, or billing.
- Edit or reschedule posts from the Calendar.
See the Client Portal overview for details on each portal page.
Managing Invitations and Users
From Settings > Clients, click the pencil icon in the Users column on any client row to expand its list of client users. From there you can:
- Resend a pending or expired invitation if the client didn't receive it or the link has expired.
- Revoke a pending invitation to cancel it before the client accepts.
- Remove an active client user to revoke their access to the portal.
Each client user has a status:
- Invited — Invitation sent but not yet accepted.
- Active — Client has accepted and can log in.
- Expired — Invitation was not accepted within 7 days. Resend to issue a new one.
- Deactivated — User has been removed or their client was deleted.
Removing a client from Settings > Clients does not disconnect their social accounts, but it does deactivate any client users assigned to that client — they will be unable to log into the Client Portal unless re-invited under another client.